League Manager Update

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Oct 302015
 

Dear Clubs,

 

Attached is the latest information about League Manager from Tennis Australia.

 

HTA MC

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Tennis Australia

 

 

 

League Manager update 30 October 2015

Hi,

 

We really appreciate your continued support as we implement the new-look League Manager. We’re happy to report that many of the issues from the recent weeks have now been resolved, although we understand there’s still a way to go. We’re working hard to improve the system as soon as possible.

 

Here’s a summary of the latest developments:

  • Match Centre (leagues.tennis.com.au) is now fully responsive on mobile devices, allowing players to enter results and view their draws and ladders on their smart phone or tablet.
  • A new step-by-step guide is now available for Match Centre. Please click here to access the document and we encourage you to circulate to your players.
  • Results containing washouts, forfeits, retirements and incomplete matches are now all calculating correctly in ladders.


More information on functions, processes and pages is now available via the guides and videos in the Support Centre

We sincerely apologise for the issues you’re experiencing. If you require more information or assistance at any time please call 1800 PLAY TENNIS, email play@tennis.com.au or get in touch via the Live Chat function available in League Manager.

 

Kind regards,

 

The Competitions team

 

 

 

CONNECT WITH US


      

 

CONTACT US


Private Bag 6060, Richmond South VIC 3122
Melbourne Park
Olympic Boulevard, Melbourne, VIC 3001

T: 1800 PLAY TENNIS (1800 752 983)
E: play@tennis.com.au

 


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 Posted by at 22:53

Tennis Court Cleaning and Lighting?

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Oct 222015
 

Dear Clubs,

 

Keeping our courts in top shape is a regular and important job that all our Club Committees have to deal with.

 

The HTA is interested in your experiences with local contractors for:

 

1.       Court lighting eg installation, replacing globes, LED etc

2.       Court cleaning and repairs eg hardcourt grime removal, resurfacing etc

 

If you Club has recently either cleaned your courts or had lighting work done, please confidentially email president@hta.asn.au, we would be interested in a totally confidential summary of your experiences across the Hills, good and bad.

 

Many thanks

 Posted by at 09:00

Latest updates to League Manager

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Oct 202015
 

Dear Clubs,

 

Attached is the latest update from TA about League Manager/Match Centre.

 

The summary is that the software doesn’t yet work, but you are welcome to try it and to report your experiences to Tennis Australia at play@tennis.com.au or 1800 PLAY TENNIS .

 

The HTA will advise Clubs once we feel the software is usable.

 

Regards,

Myles Pope

HTA President

 

 

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Tennis Australia

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League Manager update

Hi,

 

Thank you for your continued patience as we roll out the new league management software. 

 

We understand and share your frustrations and are doing our best to resolve all issues as soon as possible. Please be assured we are still working around the clock to deliver the promised functionalities to make managing your leagues easier. 

 

Here’s an update on our progress so far:

 

  • Some players have not been able to see their matches and their results on their Dashboard. To solve this issue we’ve released a function on Match Centre that allows players to find themselves in their team, and as a result we can verify and link players. Players will be advised via email once the records have been linked.
  • We have worked hard to optimise the search capability in Match Centre so you can easily search for a Player, Team, Club, League or Association to find exactly what you’re looking for.
  • More information on functions, processes and pages is now available through the guides and videos in the Support Centre
  • We have added an information panel to most pages, which can be found by clicking on the (i) next to the page title in League Manager.
  • We recognise our response times have not been quick enough so have increased the number of staff in our Tennis Services team, as well as the hours they work.

Please be assured our team is doing as much as it can to improve your experience with the system. We truly believe League Manager and Match Centre will make a significant difference to both participants and league administrators. Thanks for your patience as we strive to resolve the current issues. 

 

Once again, we apologise for the inconvenience caused throughout this transition period. Look out for another update from us and please don’t hesitate to call us on 1800 PLAY TENNIS, email play@tennis.com.au or speak to us through the Live Chat function available through League Manager. 

 

Best of luck for the upcoming season.

 

Kind regards,

 

The Competitions team

 

 

 

CONNECT WITH US


      

 

CONTACT US


Private Bag 6060, Richmond South VIC 3122
Melbourne Park
Olympic Boulevard, Melbourne, VIC 3001

T: 1800 PLAY TENNIS (1800 752 983)
E: play@tennis.com.au

 


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 Posted by at 16:45

League Manager Update – From Tennis Australia

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Oct 162015
 

Dear Clubs,

 

As you may know by now, League Manager is the new software introduced by Tennis Australia a few weeks ago which was promised to be able to create draws, schedule matches and, via Match Centre, allow for results entry and more…

 

By now, you will be aware of the problems Tennis Australia has had with their software roll out. Here is an update, direct from Tennis Australia.

 

Please make sure your Club takes advantage of the Tennis Australia help line to address any of your concerns eg by emailing play@tennis.com.au or by phoning  1800 PLAY TENNIS (1800 752 983)

 

Kindest regards,

HTA Management Committee

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Tennis Australia

LEARN   |   PLAY   |   NEWS & EVENTS

 

 

 

 

League Manager update

 

Hi League Managers and Administrators,

 

Firstly, sincere apologies for the inconvenience caused during this very busy time as we continue to roll-out the new league management software. 

 

We understand and share your frustration and are doing our best to work through the current issues.
Please be assured we are working around the clock to deliver the promised functionalities to make managing your leagues easier. 

 

We’ve listened to your concerns, and would like to provide you with a quick update:

  • We understand many of your clubs are finding it difficult to access League Manager, despite you giving the club user authorisation. We have deployed a fix that should now see all of your clubs able to access League Manager, provided you have given them authorisation.
  • As a reminder, team captains do not need to access League Manager, rather they will enter results through Match Centre.
  • For those receiving questions about no matches appearing in a player’s dashboard, this is due to the new Tennis account not being linked to the player’s profile due to the lack of data from our previous system and we will not risk linking the incorrect accounts. 
  • As expected with a new system, we know you’ve encountered a number of user errors during the set up process. The process for correcting errors is time consuming but essential to ensure all system data is correct. We are working on resolving your most immediate concerns and fixing the most common mistakes as quickly as we possibly can. 

 

As frustrating as we know this is, we ask for your patience as we continue to resolve these issues.  Please be assured that our team is doing as much as we can to improve your experience with the system. We truly believe that League Manager and Match Centre will make a significant difference to both participants and you as administrators of leagues.

 

There are a number of exciting developments coming up, including the release of the iOS and Android App for Match Centre and the user-friendly fill-in functionality in League Manager. But for the moment we’ve put these future enhancements on hold so we can focus on resolving your most urgent concerns. 

 

Once again, we apologise for the inconvenience caused throughout this transitional period. Look out for an update from us next Tuesday and please do not hesitate to call us on 1800 PLAY TENNIS, email play@tennis.com.au or speak to us through the Live Chat function available through League Manager. 

 

Best of luck for the upcoming season.

 

Kind Regards,


The Competitions Team

 

 

 

CONNECT WITH US


      

 

CONTACT US


Private Bag 6060, Richmond South VIC 3122
Melbourne Park
Olympic Boulevard, Melbourne, VIC 3001

T: 1800 PLAY TENNIS (1800 752 983)
E: play@tennis.com.au

 


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 Posted by at 17:51

Senior Scoresheets/Programme 2015/16 – Update

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Oct 092015
 

For anyone who did not receive the 2015/16 HTA senior programme earlier, it is now available on the HTA web site HERE

Senior traditional scoresheets are the same as last year and can be downloaded HERE

Doubles scoresheets can be downloaded HERE (Note: for those who prefer, a download of the older style sheet is also available from this link)

 Posted by at 01:01

HTA Rules Of Match And Play 2015-16

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Oct 092015
 

Attached are the newly revised HTA Rules Of Match And Play 2015-16 which you may care keep handy either in paper copy in your Team match folders or via this URL link to HTA InfoCentre > Club Files http://hta.asn.au/?page_id=248  for review on your court side smartphone or tablet.

Changes are highlighted. Thanks to those who contributed time, comment and discussion to this year’s Rules.

 

Kind regards,

HTA Management Committee

 

 Posted by at 00:24

HTA Update

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Oct 082015
 

Dear Clubs,

Night Tennis is underway and we are finally ready to roll for HTA season 2015/16.

Thanks to all Clubs, you have been fantastic with your acceptance of all the imposed ‘last minute’ admin for this season and you will be pleased to know that we are now “gaining on it” and have most of the new season administration completed. Thanks for all your questions and I apologise to those who may not have received a reply, I hope the following covers everything to date.

Thank you!

Currently you will be looking for:

  1. Procedures for adding your senior teams to the new League Manager software ready for the start of seniors this Saturday
  2. Updated Rules Of Match & Play for this season (perhaps to print out for your team folders or link to on your internal Club emails)
  3. Junior draw and procedures for adding your junior teams to the new League Manager software ready for Saturday week.
  4. Information on How do we enter Results?

1./3. Senior/Junior Software Procedures:

The Junior Draw will be announced shortly. Possibly later today/tonight.

The new software provided by Tennis Australia is called League Manager, it replaces Competition Planner and Results Vault from last year. It should have your Club players and data from last year ‘brought across’. If not, you can contact Tennis Australia using the information below.

This season, every club needs one administrator to access “League Manager” so you can add other administrators and add your players to teams in the new software. Once each club has a main login, they can grant authorisation to others but it is preferably to only have no more than 3 people per club with access to League Manager to ensure those who are accessing the system know what they are doing. Captains/team supervisors etc are able to enter results using their player profile so do not need access to League Manager.

Can all clubs who currently don’t have a League Manager administrator please email Sue Hutson vice.president@hta.asn.au by 9am Friday 9th October with the club’s League Manager contact details (name, email and phone number). Sue will compile a list and forward to Tennis Australia to authorise them as administrators. TA need time to do this hence the deadline. If you miss the deadline then you will need to contact TA’s League Manager support team yourselves. This can be done by phoning 1800 PlayTennis.

 

Once you have access to League Manager, this is how you add your players to their teams for seniors and juniors:

This fabulous list to help steps is brought to you by our HTA legend, Chris Geue who has battled and battled the new software and is now officially been crowned the most gorgeous and patient member of the HTA Management Committee. Please send your emails of appreciation to Chris.

Chris says

“To enter teams:

Go to- http://leaguemanager.tennis.com.au

-log in (using the details that you got above)

-top left check that your club is listed there. If your club is not listed, if you have an arrow next to the club name, click on it and a drop down box will appear to change the club name (if this function is not seen, contact Tennis Australia support via the process below)

– your Club players from last season may/should be already in the system. If not, please contact Tennis Australia support, via the process below.

-on the left under Team Management click on Teams, then click on Teams Overview

-you will have a list of all your club teams, for seniors look for the ones under the category Adult. Under Gender, you will see three options Senior Mixed (Saturday Doubles and Midweek), Men’s (all Saturday trad men), Women’s (all Saturday trad women). Later in the week, a similar process will apply for your junior teams.

-Under Teams, click on the team you wish to add players to

-go to Manage Squad, enter surname of players and search, find the player and click select, they will then appear on the right under selected players, when you have found all your players (or as many as you can at this time), go to the bottom and press the green save button. (you can come back in and add players later when we can create new ones)

If you cannot find your player in your club list, uncheck the box ‘only search within current organisation’ and search again, if you see the players name (s), click on the name and a profile will come up to check that it is the person you require. I suggest if you aren’t sure do not select them.

At this stage ‘create player’ is not functioning. (This is one of the many TA software bugs and you may contact Tennis Australia support via the process below if you need to.)

Suggest that you just manage your squad with who you can and add the rest when the function is available.

-a good way to check that you are entering the team into the right division, scroll down the screen to the ladder to check the teams in that div, or go to fixture and check the teams playing against the program you have recently received for seniors (not sure if there is a better way to do this at this point, sorry)

Please not that ‘edit profile’ is also not functioning at the moment, so you may have some details not correct, this will need to be edited later.”

If any of this is not clear, if the software doesn’t work for you or if you have any questions, Tennis Australia have set up a special hotline process that you should use in order to fix any issues. Either email: play@tennis.com.au or phone 1800PlayTennis or you can try the online ‘chat’ feature which didn’t respond for me…..”

Chris also says “If that doesn’t work for you, don’t ring me. Ring Tennis Australia on the details above”.

 

2. The 2015/16 Rules Of Match and Play have been updated this season and will be released today/tomorrow in a separate communication for you to print out or link to, for your players.

 

4. How Do We Enter Results. Firstly, none of us have actually done this and so we are all experimenting together. Score entry will be done via software called Match Centre which is available at http://leagues.tennis.com.au . Just login using your Tennis ID (the same login you have from My Tennis ie it is now a single login for all Tennis Australia portals) and you ‘should’ see your matches and other information for all the games you play. Players can use their personal login to add scores. Parents/Team Admins can use a player login to add scores on the day ie only players and Club admins can enter scores so if you need to, do it via your child’s login etc. If you can’t login, please contact Tennis Australia support on the help email/phone/chat lines above.

Later, phone apps will become available which may be simpler to use on your phones at the actual courts on the day (if you have internet coverage etc) rather than the website. If your Club is going to stick with paper scoring as a backup in the early stages of this season (recommended by HTA), then whomever enters the scores into the new software will need to follow the above process, after the match. Senior/Night/Midweek scoresheets can be printed from the HTA website. Junior scoresheets have already been forwarded to Clubs. 30 hours from the start time of play is the expectation for results to be recorded in Match Centre. Some leniency, of course, will be offered at the beginning of this season because we are all experimenting with the software but please communicate: 1. with HTA if you can’t enter your results and need more time 2. Tennis Australia support – to fix any software problems you are having.

 

If you have further questions, please direct them as follows:

  1. League manager – Tennis Australia support as per details above
  2. Match Centre – Tennis Australia support as per details above
  3. Problems with the draw eg court clashes – Tennis Australia support as per details above

 

Please email your bouquet of flowers, chocolates, cash, lottery tickets, grey hair colour tint and red wine and tim tams to recording@hta.asn.au (Chris will appreciate them enormously). Quite simply Chris has been a star for the HTA this season as she has liaised with Tennis Australia and bourne the brunt of the new belated software roll out and we are all in her debt. She has earned the greatest respect and appreciation from the entire HTA MC and so please pass on your appreciation also.

Any complaints/problems not covered by the above or errors in this information, please direct them to me:

president@hta.asn.au

 

Wishing you a fun season, all the best!

 

Kind regards,

Myles Pope

HTA President

0417 20 2244

 Posted by at 20:22

HTA Season 2015-2016 Update

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Oct 042015
 

Dear Clubs,

 

The HTA Management Committee (MC) has been holding off releasing the draws, programmes and information about the upcoming Night Tennis, Midweek, Junior and Senior Competition seasons, awaiting completion of the new Tennis Australia software roll out.

 

Unfortunately, the software roll out is not complete and the HTA MC can wait no longer. We felt that all Clubs needed this update because all of you will quite rightly be wondering about many of the administration details for the new season.

 

Summary Background: Last season the HTA used Tennis Australia software called Competition Planner/Results Vault plus other in house methods to prepare draws, programmes etc. This year, Tennis Australia announced that it was replacing Competition Planner/Results Vault and the new replacement software is called League Manager and this was first fully released to HTA on 1 Oct (late this week). Our season also starts this week.

 

Whilst the HTA had some opportunity for superficial training in League Manager and some restricted pre-release access to League Manager the full release of the software on 1 Oct (late this week) by Tennis Australia has frankly not been timely to the HTA and as a result we are only now starting to finalise draws and programmes as a result.

 

If the HTA had it’s way, all of this new software would have been rolled out and tested many months ago over the winter period. The HTA has simply been forced through necessity to simply react to release schedule of this new software (only a matter of days prior to season start). The HTA has had no say in this process and the HTA has been promised that the new software will do certain tasks, only to find when attempted, that the software has faults which prevent the task and which have proved time consuming to rectify.

 

Currently, despite many meetings, conferences, conference calls and an enthusiastic Tennis Australia support team, League Manager and Tennis Australia staff have still not been able to to complete our programmes and draws for our HTA competitions and the HTA is aware that time is now very tight before the start of season ie a matter of hours away.

 

Accordingly, we call on all Clubs to please lower your expectations this seasons in terms of the timely release of the programmes and draws for the various HTA competitions. We are still hoping to have something in place for everyone prior to season start but it will be very literally “last minute” eg the night before and will no doubt this rushed process will have errors and consequences that will also need to be resolved in turn. Therefore, in anticipation of all of this time critical and potentially pressuring administration, the MC invites you to please cheerfully participate in this experiment along with us at HTA and you can be assured that the HTA MC is far more concerned about the whole situation, than we expect you will ultimately be.

 

In addition to your Club still needing to know its draws, court allocations etc etc, the MC is also aware that you will want to know how to add your players to your teams on the new League Manager and also how to record your results using the new Match Centre. Some of you may already have received an automated email from League Manager advising how to access your own logins and use these new systems. We know that not all of you will have received this information. There are also scoring ‘apps’ and other information still to pass on. Unfortunately, as I write this, even if you do log into League Manager, you won’t currently find the information you need because the draws have not yet been able to be published. This is not your fault, not the HTA’s fault. We are still working with Tennis Australia at this last minute, to fix this and all the other issues also. More communication will follow.

 

More positively, however, the MC is optimistic that once the teething and introductory problems are resolved that the new software may well prove to be quite useful for all of us and it may have many benefits that will  ultimately make its introduction worthwhile to the HTA and Clubs. We look forward to your feedback once you have had time to review it all thoroughly.

 

In the interim, we are all in this together, so please accept our apologies for all the short comings of this season’s commencement eg late communication, late draws, late notice of procedures etc etc. If any of you are particularly upset by this, the HTA will be happy to support your complaints and where appropriate, pass them along with our own comments, to Tennis Australia.

 

It is worth noting that the Tennis Australia support staff are nevertheless being very helpful in trying to mitigate the damage to our competitions. They are working daily on the software faults and issues with us and the HTA is very appreciative of their enthusiastic and helpful approach. The MC is hopeful that all matters will be resolved by Tennis Australia during this coming week and we will keep you updated either way.

 

For now, thanks again for your patience and understanding.

 

PS Night Tennis starts on Tue 6th (only two days time) and if the software, online draws and results recording processes are not ready by then, then you can please refer to paper based draws and scoring until the new software system is up and running. Seniors also starts next Sat 10th but the MC is very hopeful to have draws and more info on the software usage and processes to you prior to then, but it will be very last minute and once again we apologise and thanks for your understanding.

 

Happily, the fun and challenge of the great game of tennis should transcend these temporary administrative problems and we wish all players and Clubs the very best for an enjoyable and rewarding tennis season in 2015-16.

 

If you have any questions about the delays in releasing the draws and the issues with League Manager or the consequences to your Club of Tennis Australia’s software roll out problems, please feel free to contact me personally.

 

Kindest regards,

Myles Pope

HTA President

0417 20 22 44

 Posted by at 23:03